Thank you, If you are located in the lower mainland of British Columbia, pick up is now available Monday to Friday 11am - 6pm
Beauty In the Burbs located at
101A -2748 Lougheed Highway, Port Coquitlam.
Located right next to the Westwood Liquor Store.
Local pickups are $10.00 that will be refunded once the order has been picked up. If the order sits more then 7 days the fee is used to ship your order.
Canada Post Expedited Shipping is our preferred shipping method. Delivery and tracking confirmation is included with your shipping cost. For shipping times, please refer to individual item listings. If an order is placed with multiple items, they will be shipped together with the ship date being the one listed on the item with the longest ship time. This allows us time to make and gather your items. If you need an item earlier than the projected ship time, please contact us.
We will send to the shipping address provided. We are not responsible for packages shipped to wrong addresses provided by the purchaser. Shipping charges will not be refunded if a mistake is made. If you catch a mistake before your items are shipped, email us immediately and let us know at Hello@ativoskincare.com
Shipping prices include insurance. Ativo Skincare is not responsible for lost, broken or stolen packages. Insurance is provided to ensure replacement of these items. Please contact Canada Post to claim for damages.
You must choose tracked packages to the USA in order to receive a tracking ID and ensure your packages are insured.
DAMAGED / INCORRECT ORDER
If an item arrives damaged or you receive an incorrect item, we must receive an images of the damage and or incorrect item along with proof of the invoice both front and back. All items must be returned in their original packaging at no expense to the purchaser. A return label will be provided.
Once confirmation is received that the items have been received at the post office a new package will be mailed.
Ativo Skincare ships globally but is not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that ANY and ALL fees that you are charged are your responsibility. We will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. To calculate what the fees may cost for your Country, visit https://www.dutycalculator.com
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.